Terms & Conditions
Beith Astro Online Booking Payments Terms and Conditions
Online Bookings – All online bookings must be paid at time of booking.
Confirmation – A confirmation email shall be sent to the members registered email address. Members are welcome to print this email but are not required to bring this with them when they attend the activity they have booked.
Cancellation ‐ Customers wishing to cancel their booking must do so at least 48 hours prior to their booking. Cancellations less than 48 hours notice are liable to pay the pull booking price.
Refunds – Beith Astro will refund the cost of booking in full if we are unable to provide the activity you have paid for. Refunds are not available for customers who cancel their booking. If a customer provides more than 48 hours notice, then the money accredited to their booking will be transferred to their next booking date.
Termination – Beith Astro reserve the right to cancel bookings at any time, and will strive to provide as much notice as possible.
Fair Use Policy
Why have a fair use policy? – It’s designed to make your experience when booking activities online a satisfactory one and maximise availability for all our members.
Am I likely to be affected by the fair use policy? – If you don’t book large numbers of classes or activities it’s unlikely you will be affected by this policy. If you do, all we ask is that you do so considerately, by ensuring that you don’t book more than a single one time slot per day, and that you only book time slots that you are sure you are able to attend. Should something arise unexpectedly that will prevent you from attending your time slot, we ask that you cancel the booking as soon as possible.
What will happen if I make a lot of bookings or book and fail to arrive for an activity? – If you only occasionally make large numbers of bookings we’re unlikely to be concerned. Similarly if you fail to attend the class you have booked once or twice it shouldn’t be a problem. If it’s happening regularly we will have to charge you for bookings you fail to honour because we are unable to sell to other customers. If you are booking multiple pitches at the same time or a single park for more than one hour a day we may monitor your usage and take additional action if required. Ultimately if you breach the terms of online bookings or of the fair use policy repeatedly, we may have to withdraw your online booking completely. With your support and goodwill we will work with you to avoid this.